Frequently Asked Questions

Do I have to sign up for a monthly program? No. While our monthly packages are the best option for most clinicians, we do offer specific services (like individual credentialing or one-time training) that do not require a monthly subscription. However, please note that most non-contracted services do require a minimum retainer.

Do I need to be "in-network" to use your services? No. We work with providers who bill as in-network, out-of-network, or a hybrid of both. We can also assist you with auditing regardless of your network status. Furthermore, you do not need to be currently paneled to hire us for credentialing services—we can help you get started from scratch.

Do you work with practices in any state? Yes, we serve clients across the entire United States. Please Note: Medicaid regulations vary drastically by state. We strongly recommend discussing your specific location during your consultation so we can provide the most accurate advice regarding state-funded programs.

How do you handle taxes and W-9s? We provide a W-9 for any payments made via cash, Zelle, Venmo, or Direct Deposit, allowing you to file them appropriately. For payments made via Credit Card, PayPal, or Klarna, you will receive a standard receipt for your expense records, as these third-party processors handle the tax reporting.

Do you use both HCPCS and CPT codes? Yes, we are experienced in both coding methods and provide assistance with both. We can assist with valid ICD-10 for both as well.

Do you offer group training classes? Yes. We open registration for group training classes on a monthly or as-needed basis. Topics range from "What is Insurance?" and "How to Write an Audit-Worthy Note" to "Optimizing Your EMR." Pricing varies based on the length of the training. For more personalized attention, please check our 1:1 and Team Training packages.

Do you offer free consultations? Yes, we offer a complimentary 30-minute consultation to discuss your needs.

Are emails, calls, and texts free when I am on a monthly program? All communication (emails, calls, texts) is considered billable time and is deducted from your monthly hour allotment. If you are not on a monthly program then it will be deducted from your time included in your package. This ensures we can dedicate the necessary focus to every interaction.

How do you track the time spent on my account? Transparency is a priority. We log hours in real-time as we work on your account. These logs are transposed into a shared Excel document hosted on a HIPAA-compliant Google Drive, allowing you to view exactly how your hours are being utilized.

Do you have set working hours? We work on a continuous basis rather than a fixed 9-to-5 schedule. While many items are handled the same day, we ask for a standard turnaround time of 48–72 hours for emails to account for any potential backlog.

Can I change my program once I sign up? Generally, you may alter your agreement once you have reached the halfway point of your contract term. However, if we mutually agree that you are on the wrong plan for your volume, we may offer the option to switch plans sooner.

For more questions please schedule your consultation today or email us at info@theinsurancemagician.com .